Warranty
Furniture is meant to withstand years of memories, which is why we back every piece with a promise.
- This warranty is only applicable to the original purchaser and cannot be assigned to any other person.
- The warranty is not subject to individual obligations and may not be amended in any way.
- The warranty is effective from the date of delivery, with proof of purchase.
- Content in this warranty may be changed from time to time at the sole discretion of Teak World and without notice. The respective user is therefore generally obliged to check for content updates on the website (www.teakworld.mu), where information is provided on an "as is" and "as available" basis, without warranty of any kind, either express or implied.
- Information contained in this warranty is not intended to provide instructions on the appropriate use of Teak World products in any way.
The Management.
As a Teak World product owner, you deserve unparalleled service in the industry. Subsequently, this guide will assist you in understanding the terms and limitations of the warranties you receive as a Teak World product owner.
Your product is covered under the terms of these warranties and we will exchange or repair any defective parts in accordance with the terms of such warranties within stated limits.
Warranty service
In case of any concern about a Teak World product that the warranty covers, please contact the Teak World showroom where the furniture was bought, with a proof of purchase.
It is to be noted that the main solution usually provided by Teak World under this warranty is to repair or replace the product or any part thereof, where such need arises, at the discretion of Teak World and subject to the terms and conditions of this Warranty.
Should a product requiring replacement no longer be a part of our collection, Teak World will replace it with a corresponding product of equal value which is of similar kind, age, and quality.
The warranty will not be renewed or extended, in the event that the product has been repaired or replaced.
Teak wood products undergo natural expansion and contraction with time, resulting in small cracks or "checking". This is part of the natural ageing process of the timber as it settles into its new environment. This does not affect the furniture structure or durability and is not a product fault.
This warranty is valid from the date of delivery to the first and original owner, and applies under conditions of normal household use only.
Our products are not warranted against impact damage, normal wear and tear, indentions, scratches, and surface damage caused by accidents, abuse or neglect; by pests and/or pets; by natural disasters or any force majeure; and against damage resulting from improper use, care, or storage. The warranty does not apply to commercial use.
Our products, unless otherwise stated, are made for indoor and/or covered terrace use. Our products are not warranted against direct sun exposure and/or products located in the sun's path. Sun exposure and heat damage, an air conditioning system or a humid environment can all threaten the quality of the furniture and are ultimately unsightly and irreversible.
Our average seater weight capacity is 280 pounds or 127 Kg. Any additional weight not supported by the product may entail a damage which will void this warranty.
As many of our products are handcrafted and made with natural materials, variations in size, shape, grain, colour, and markings, which develop over time due to natural processes, can be expected. The present warranty does not cover such variations or any differences between floor samples or printed illustrations and purchased item(s). Teak World warranties do not cover products sold "as is".
Any product modification or unauthorized repairs by the consumer, or use of non-Teak World parts, will void this warranty. Improper or insufficient maintenance by the original purchaser will also void this warranty.
Teak World is also not responsible for colour variations in fabric or leather upholstery due to dye-lot variations that may occur with non-concurrent orders. In no event and under no circumstances shall Teak World be liable for special, consequential, incidental, or other damages.
What is covered, piece by piece
Warranty length varies by material and product type. Open any item to see its period and the specifics of what the cover does and does not include.
Solid Wood Collection
For indoor use onlyWarranty period5 years
Warranty does not cover expansion, contraction, or effects of extreme high/low humidity. Wood furniture will have one or more of the following characteristics, which are not considered quality defects: variations in grain and colour, knots, mineral streaks, and/or pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time.
Warranty period1 year
Warranty does not cover expansion, contraction, or effects of extreme high/low humidity. Wood furniture will have one or more of the following characteristics, which are not considered quality defects: variations in grain and colour, knots, mineral streaks, and/or pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time.
Furniture Collection
For indoor use onlyWarranty period1 year
Warranty does not cover rust or tarnishing resulting from either scratches or abrasions to finish, or changes in patina as it is a living finish that mellows with age. Warranty does not cover products used at less than 150m from the beach.
Warranty period1 year
Warranty does not cover stains or changes in colour/texture. Natural variations in colour and veining patterns are normal and to be expected.
Warranty periodNo warranty period
Warranty periodNo warranty period
Small air bubbles, surface waviness, and lightly pitted areas may occur naturally as part of the glass manufacturing process and are not considered quality defects. Do not sit on glass table-tops.
Warranty periodNo warranty period
Warranty periodNo warranty period
Upholstery
For indoor use onlyWarranty period1 year
Warranty does not cover impact damage, normal wear and tear, and damage caused by accidents, abuse or neglect; against damage caused by natural disasters or any force majeure; and against damage resulting from improper use, care, or storage.
Warranty periodNo warranty period
Care tip: Fluff and rotate all loose back pillows.
Warranty period1 year
Warranty does not cover natural markings or colour changes caused by body oils, soil, or damage caused by pets. Warranty does not include normal wear and tear, or failure to protect the leather from direct sunlight.
Warranty periodNo warranty period
Care tip: Cushions may compress up to 20% within the first year. Fluff all semi-attached back pillows and fluff and rotate all loose back pillows.
Warranty period1 year
Product warranty does not apply to damage caused by lightning, power surges or wrong voltage usage.
Warranty periodNo warranty period
Tailoring defects reported within 3 days of delivery can be repaired by Teak World.
Accents
For indoor use onlyWarranty period1 year
Warranty does not cover impact damage, normal wear and tear, and damage caused by accidents, abuse or neglect; against damage caused by natural disasters or any force majeure; and against damage resulting from improper use, care, or storage.
Warranty periodNo warranty period
Care tip: Fluff and rotate all loose back pillows.
Warranty period1 year
Warranty does not cover natural markings or colour changes caused by body oils, soil, or damage caused by pets. Warranty does not include normal wear and tear, or failure to protect the leather from direct sunlight.
Warranty periodNo warranty period
Care tip: Cushions may compress up to 20% within the first year. Fluff all semi-attached back pillows and fluff and rotate all loose back pillows.
Warranty period1 year
Product warranty does not apply to damage caused by lightning, power surges or wrong voltage usage.
Warranty periodNo warranty period
Tailoring defects reported within 3 days of delivery can be repaired by Teak World.
iSleep Collection
For indoor use onlyWarranty periodNo warranty period
Warranty does not cover impact damage, normal wear and tear, and damage caused by accidents, abuse or neglect; against damage caused by natural disasters or any force majeure; and against damage resulting from improper use, care, or storage.
Warranty period1 year
Warranty period10 years
Warranty does not cover damage to pocket coils or border wires due to bending, structural damage from misuse, abuse, or using an inappropriate support system and/or mismatched set; damage caused by water/moisture; damage to fabric coverings and handles; sagging; firmness/comfort preference or impressions of less than 20% on a mattress in a non-tacked or tufted top surface area; and less than 5% on a foundation as measured when no weight is resting on the surface. Any blade cuts made to the product void the warranty.
Warranty periodNo warranty period
Warranty does not cover impact damage, normal wear and tear, and damage caused by accidents, abuse or neglect; against damage caused by natural disasters or any force majeure; and against damage resulting from improper use, care, or storage.
Warranty periodNo warranty period
Warranty period5 years
Warranty does not cover expansion, contraction, or effects of extreme high/low humidity. Wood furniture will have one or more of the following characteristics, which are not considered quality defects: variations in grain and colour, knots, mineral streaks, and/or pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time. Warranty does not cover outdoor use (in the sun).
Warranty period1 year
Warranty does not cover rust or tarnishing resulting from either scratches or abrasions to finish, or changes in patina as it is a living finish that mellows with age.
Warranty period1 year
Warranty does not cover stains or changes in colour/texture. Natural variations in colour and veining patterns are normal and to be expected.